What information do we collect?

Curious about what we collect? We gather only what’s needed to provide our routines, improve your experience, and meet regulatory requirements in Malaysia.

• Personal details you provide when you contact us, such as your name, email, and phone number, so we can respond and address your needs.
• Technical information from your device and browser, such as IP address, operating system, and the pages you visit, to enhance security and performance.
• Usage data, including your interactions with tools, routines, and resources on the site, to help us make improvements and fix issues.
• Cookies and similar technologies that remember your preferences and track website performance for analytics and support purposes.

How we use your information

Why do we collect your data? We use it to improve your experience, respond to your requests, and make our routines more useful and relevant.

• To communicate with you, answer your questions, and provide relevant updates or information based on your requests.
• To keep our website secure, monitor for suspicious activity, and protect against unauthorized access or misuse.
• To improve site performance and develop new features by analyzing usage patterns and technical data.
• To fulfill legal obligations, including those required by Malaysian privacy and data protection regulations.

Legal basis for data use

We collect and use your information based on lawful grounds set out by Malaysian privacy laws. You can always ask for more details about these legal bases.

How we share information

Wondering who sees your data? We only share information when necessary for essential services or as required by law.

• We may share data with trusted service providers, like web hosting or analytics partners, strictly to support site operations and improve your experience.
• If required by Malaysian law, we will share information with authorities or regulators to ensure compliance.
• Personal data is never sold or used for purposes unrelated to the Financial Safety Net routines, and any sharing is reviewed for necessity and privacy protection.

Data security

We use a mix of technical safeguards and practical routines to protect your data from unauthorized access, alteration, or disclosure. Encryption, secure storage, and regular reviews of our privacy practices help us meet Malaysia’s strict standards and keep your personal information safe.

Your rights

Everyone deserves control over their data. Here’s what you can expect as your rights under this policy and Malaysian law.

• Request access to the personal data we hold about you and receive a copy of that information.
• Ask us to correct or update your personal information if you believe it’s inaccurate or incomplete.
• Request deletion or restriction of your data, subject to Malaysian legal requirements or record-keeping obligations.
• Withdraw your consent to data processing where consent was previously given, or object to certain uses of your data.

How we use cookies

Cookies support your experience by remembering preferences, keeping sessions active, and helping us understand how our site is used. You can review your cookie preferences at any time for better control.

See our cookie policy See our cookie policy

Contact information

If you want to know how your information is used, need clarification, or wish to exercise your privacy rights, our team is ready to help. Reach out by phone or email, and we’ll address your concern promptly and respectfully.

Policy changes

We may update this privacy policy as our practices, technology, or legal requirements change. Any updates will be posted here, so check back to stay informed. Your continued use means you accept any changes.